Terms & Conditions

Welcome to www.qoldn.com website (the “Site”).
These Terms of Use and all additional policies and terms (if applicable) on the Site set out the terms we provide to you for accessing and using the Site and the Services and Apps, including our mobile application (collectively, the “Services”). You can find out all additional policies and terms here www.qoldn.com (“Legal Documents”). Such legal documents shall be incorporated by reference in these Terms of Use.
By accessing, registering and/or continuing to use or access the Services, you agree to be bound by these Terms of Use and legal documentation with immediate effect.
These Terms of Use and legal documents are subject to modification by us at any time. Your continued use of the Site after the posting of any change means your acceptance of these Terms of Use and the amended legal documents.
About the site
This site is an e-commerce platform that allows enterprise-owned users to view and sell products, as well as allow companies and individuals to purchase a variety of products.
We reserve the right to introduce new services and update or withdraw any of the services, at our sole discretion without any liability.
Registration Conditions
You have the right to register as a buyer or seller and benefit from the services if you meet the following eligibility criteria:
For buyers:
Be of legal age to be able to purchase products in your country of residence.
Be able to provide an address in the United Arab Emirates or in Saudi Arabia for the delivery of the products.
For sellers:
Have a registered trading company in accordance with the laws of your state.
Have a valid commercial license.
You can provide proof of authorization for individuals who register on or using the site.
Provide proof of identity to the authorized person.
Provide supporting bank statements.
You acknowledge and agree that certain additional requirements may apply to certain categories of products.
To register on the Site, we will need to provide some information, and your registration on the Site will not be accepted if the necessary information is not provided to us. We have the right to refuse any of the registrations without giving reasons. We may also carry out the necessary checks to confirm your identity and registration requirements.
Once the registration is successfully completed, your registration will continue for an indefinite period subject to possible suspension or cancellation in accordance with clause 6 of these Terms of Use.
Your Commitments
When you use or access the Services, you agree that:
Your responsibility to maintain privacy and restrict access to and use of your account and password, and agree to be responsible for all activities carried out in your account name and password.
You agree to notify us immediately of any unauthorized use of your password or account or any other breach of the Site’s Safe Use Standards.
Provide complete, true, accurate and current information about yourself and your use of the Services as determined by us.
Not to disclose to third parties (except as necessary or specified by us) the user information provided to you.
Cooperate with requests from us to obtain additional information regarding your eligibility and use of our Services.
When you use or access the Services, you agree that you will not:
Post, post or upload any inappropriate or prohibited content or material on our site, including:
Content or material that is morally or religiously inappropriate in any way.
Content or materials that do not comply with local law, Islamic law, rules, morals, values, etiquette and traditions.
Content or material that may threaten national security.
Content or materials that may promote or fall within the framework of gambling.
Securities, including shares, bonds, sukuk or any other securities or any of the assets.
Living or dead creatures and/or any part of any animal that has been kept or preserved by any artificial or natural means.
Any of the weapons.
Alcohol, tobacco products, drugs, psychotropic substances, hypnotic substances, intoxicants of any kind, medical drugs.
To the best of your knowledge, materials that are defective, false, damaged, misleading or may cause harm when used normally for the benefit or health of another user of the Site.
Non-transferable vouchers.
Chemicals.
Post material for which you may not share or insert a link.
Dissemination of counterfeit or stolen material.
Breach or circumvent the law, breach any of our third party rights, regulations or policies, or breach decisions regarding the status of your account.
Use the Services if you no longer meet the eligibility criteria, are unable to enter into legally binding contracts, or your account has been temporarily or indefinitely suspended.
You do not pay for the products you have purchased, unless there is a legal reason to do so in any of our policies.
Customers will not deliver products you have sold (if applicable), unless there is a legal reason to support your position and stated in any of our policies.
Use the contact information provided to you during the transaction through the Site to try to increase your sales outside the boundaries of the Site or through other sites.
Manipulation of the price of any of the products.
Interfere with other users’ lists.
Take any action that would reduce the evaluation of the site and rating systems.
Posting false, inaccurate, misleading, deceptive, defamatory, or similar content.
Transfer your account to another party without our prior written consent.
Posting unsolicited messages or electronic communications or the like.
Spread viruses or any other technologies that may harm our services or the interests or property of other users.
Tear:
Laws relating to copyright, trademark, patent, ethics, advertising, database, and/or any intellectual property rights (collectively, “Intellectual Property Rights”) relating to or licensed to us.
Any intellectual property rights that relate to third parties.
Collect information about users without their consent.
Or circumvent any of the technical procedures we follow to provide the Services.
Exchange Service
Golden offers a redemption service in cooperation with any third party, where you can replace your existing eligible device (“Replacement Device”) when you purchase a new mobile phone (“Exchange Service”). Therefore, the Exchange Partner will provide you with an estimated value for your current device for replacement (“Exchange Value”). The redemption value will be credited to your registered account as a Golden balance. You can transfer your noon balance to your bank account. This redemption service is available on selected brands and devices purchased through the Golden website at www.qoldn.com or an application via the redemption option.
The Exchange Service is subject to the following conditions described here.
Intellectual Property Rights
Except for rights expressly granted in accordance with these Terms of Use:
All content contained on the Site is the property of us or our licensor’s, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software. We (or our licensor’s, as the case may be) retain all of our rights, title and interest in the Site and Services, including but not limited to, all intellectual property rights contained in these Terms of Use.
All rights, proprietary and interest in any information, materials or other content provided by you through your use of the Services as well as all your intellectual property rights contained in these Terms of Use will become our property.
You agree that you may not use our trademarks without prior written consent.
All rights not expressly vested in you in these Terms of Use are reserved to us or our licensors.
Warranties, Undertakings and Representations
You warrant, undertake and represent that:
Fully comply to continue to operate in accordance with applicable laws, rules and regulations, including but not limited to compliance with legislation relating to privacy laws and content regulation.
You have full authority to contract in accordance with these Terms of Use, and your performance of your obligation under these Terms of Use does not conflict with:
Any laws, rules, regulations or government guidelines to which you are subject.
Any of the other agreements to which you are a party or to which you must be bound.
If you create or use an account on behalf of a company, you are authorized to act on behalf of that company and ensure that it complies with these Terms of Use. This account is owned by and managed by this company.
You are the owner or authorized to grant the rights and licenses you have granted to us under these Terms of Use.
Any content you submit as part of your use of the Services and any products you list, does not infringe the rights of third parties anywhere around the world, including but not limited to any intellectual property rights (whether registered or not).
Subject to clause 5.1, the Services are provided to you as “is” without warranties, representations or representations. We disclaim all warranties, representations or representations in all forms, whether express, implied or additional, including but not limited to all warranties, undertakings or representations of merchantability, fitness for a specific or public purpose, non-infringement or breach of any rights, or that our Services are safe or free from defects, or will operate without any failure or will be provided in a timely manner or in general.
Furthermore, although we try to be as accurate as possible, we do not warrant that the product specifications or any other content of any Service will be accurate, complete, reliable, current or error-free. In addition, as a buyer, you agree that we are not responsible for checking or testing the listings or content of the services provided by us or by third parties, and that you will not attempt to hold us responsible for any errors or defects in any of the listings. As a seller, you are responsible for reviewing the accuracy of the content contained in your listings and you will not attempt to hold us or the content/brochure providers responsible for errors or inaccuracies.
Liability and Indemnity
Nothing in these Terms of Use shall limit or exempt the liability of any of the parties for:
Fraud, including fraud, by such party.
Death or personal injury as a result of such party’s negligence.
Any other liabilities that cannot be limited or exempted from in accordance with applicable law.
Subject to clause 5.1, in no event shall we, our parent company, subsidiaries, subsidiaries, affiliates, directors and directors, officers, agents, employees, suppliers, subcontractors or licensors, whether based on a claim or claim in contract, tort, negligence, breach of statutory duty or breach of these Terms of Use, be liable for any claim for loss of profits, loss of data or information, business failure, any financial loss or any special, indirect or incidental damages. Even if we, our affiliates, directors, officers, agents, employees, licensors, suppliers or subcontractors have been advised of the possibility of such damages.
In addition to the extent permitted by applicable law, we (including the parent, subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors or licensors) will not be liable and acknowledge that you will not hold us liable for any damage or loss resulting directly or indirectly from:
Content or other information you provide when you use the Services.
Your use of or inability to use the Services.
Pricing, shipping, formatting or any of the guidelines provided by us.
Delay or interruption in the provision of services.
Viruses or other malicious software found through access to the Services.
The presence of errors in the services, malfunctions or inaccuracies in any way.
Your device is damaged through the use of products sold on the Site or through our Services.
The content or the acts or omissions of third parties using our services.
Suspension or any other actions we take in connection with your use of the Services.
The period of time your listings appear in search results or how they appear.
Your need to modify practices, content or conduct or your loss or inability to do business as a result of changes to these Terms of Use.
Subject to clause 5.1, if clause 5.2 or 5.3 proves to be unenforceable or unenforceable for any reason, our total obligations including the liability of our parent, subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors or licensors to you whether as a result of any claim or claim in contract, negligence or breach of any statutory duty or otherwise arising out of the Terms of Use. This or related to, to be a maximum, the minimum value of:
The price at which the product was sold on the site and the original shipping rates.
The amount of the disputed fees, provided that the amount of which does not exceed the total amount of fees paid to us during the twelve (12) month period preceding the action that gave rise to the liability.
Three hundred (300) Saudi Riyals.
You agree to indemnify and hold us harmless, including indemnifying and entering into our parent company, its subsidiaries, subsidiaries, directors, officers, agents, employees, suppliers, subcontractors and licensors relating to our company or its parent, subsidiaries and affiliates from and against any losses, damages and expenses (including legal fees and attorneys’ fees) (“Claims”) arising out of:
Any claims or claims made by third parties as a result of your use of the Services.
Violate any of the provisions of these Terms of Use, including but not limited to any warranties, undertakings and representations.
Violate any applicable laws, including but not limited to data protection laws or anti-spam laws.
The manner in which you use our Services, including but not limited to the content you post, the products you list or your trademarks that infringe any of the intellectual property rights of others or that your content is slanderous, satire, defamatory or infringes any of the other rights (including privacy rights) of third parties (including users of other sites).
Suspension, termination or cancellation
Without prejudice to any rights or remedies or without any liability to you, we have the right to limit, suspend or withdraw your access to or use of the Services, cancel an order for any products and/or delete the content provided by you in our sole discretion. For the avoidance of doubt, any amounts paid and received by us in connection with a canceled product order will be refunded.
Report violation of the Terms of Use:
We are committed to ensuring that the products and content contained on the Site comply with these Terms of Use. If the content contained does not comply with these Terms of Use, please notify us and we will investigate.
General Provisions
Applicable Law: These Terms of Use and any related non-contractual rights or duties shall be governed by and construed to the laws applicable in the Kingdom of Saudi Arabia.
Dispute Resolution: If you have any issues with our services please contact us. We will work hard to resolve your problem as soon as possible. Any disputes or controversies relating to these Terms of Use, including any related non-contractual rights or duties, shall be settled by the courts of the Kingdom of Saudi Arabia.
Third Party Rights: A person who is not part of these Terms of Use has no right to enforce any of its terms.
Relationship of the parties: There is nothing in these Terms of Use that the parties or third parties can interpret or interpret to interpret the relationship between us as between partners or agents or a joint venture between the parties, but it is understood and clear that all parties to the agreement are independent parties.
Additional Assurances: The parties shall act or arrange for necessary actions, document editing and other matters within their authority to enforce and verify the application of these Terms of Use, including but not limited to assisting each party to comply with applicable law.
Waiver: These Terms of Use are committed to ensuring that the parties and their respective and officially authorized successors are benefited. You agree that you will not assign or transfer the Terms of Use or any of your rights or duties in relation to these Terms of Use, whether directly or indirectly, without our prior written consent.
Entire Agreement: These Terms of Use and the documents referred to or incorporated into the Terms of Use represent the entire agreement between the parties with respect to the subject matter of the Agreement and supersede and obscure all prior agreements, negotiations and representations, written or oral, relevant to the subject matter. Except as specified in the Terms of Use and the documents referred to or included in these Terms of Use, there are no terms, representations, warranties, undertakings or agreements between the parties, whether direct, indirect, collective, express or implied.
Modifications: No modification to these Terms of Use or any addition or supplement thereto may be made. We reserve the right to make any modification, change, addition or completion of these Terms of Use at any time or from time to time. We will post the current version of the Terms of Use on the Site and it will be effective when posted on the Site or based on the date specified by us as the “Effective Date” (if any). Your continued use of the Services in the event of any changes constitutes your agreement to be bound by the revised Terms of Use.
Severability: If any provision of these Terms of Use is deemed to be superseded by any of the competent courts or illegal or unenforceable, this provision of these Terms of Use shall be superseded and the rest of the Terms and Conditions shall remain in force as long as the legal and economic essence of the transactions made under its Terms shall remain in effect without any adverse effect on the parties.
Force Majeure: Neither party is liable for the existence of loss, damage, delay or non-performance as a result of acts beyond the control of any of the parties whether such action is foreseeable (such as acts of God, actions of the legislative, judicial or regulatory authorities of any federal or local government or judicial authorities, actions of any of our subcontractors or any third party supplier of goods or services to us or labor unrest). or complete power outages or economic boycott).
No Waiver: A waiver of any of the provisions contained in the Terms of Use shall not be deemed a waiver of any of the other provisions (similar or dissimilar), nor shall any other waiver be a continuing waiver of any of the relevant provisions, unless expressly and in writing so stated.
Communicate. You can contact us by going to the “Account” section and then clicking on the “Need help?” field
Continued Enforcement: All provisions that are stated to remain in force or that are in nature effective after termination of the contract shall remain in effect after the termination or suspension of your membership of the Site.