Refund & Return Policy

If you are not 100% satisfied with your buying experience, you can either return your order or exchange it for another product. Where you can return up to 7 days from the date of receiving the order or replacement in a period of up to 14 days if it has a manufacturing defect (God forbid) from the date of receiving the order, and after this period, the warranty period is completed with the product agent in the Kingdom or through the store if the product warranty we have, and this is clarified through customer service in the store.

The returned products must be in their original condition and in the original box and there are no pieces in it and their original packaging

It has not been opened at all, and the invoice that came with the application must be available

The products that are replaced (in the warranty period) must be in the original box and original packaging, and the invoice that came with the order must be available

The refund of the amounts of money: from 7 to 14 working days In the event of canceling, retrieving or replacing the order, the cost of shipping the order to and from the customer to the store is deducted, in addition to collecting an amount of 30 riyals refund fees on the order as a fixed cost for all orders deducted from the price of the product

In the event that the order is free shipping, an additional 30 riyals will be deducted from the price of the product for return

In the event that the order is not received by the customer or rejected, the shipping fees (free – paid) will be deducted.

In addition to 3% of the order value for orders paid through Tamara, Tabby, Card, Mada or stc pay

–The fees in case of canceling the order are 3% of the order value in the case of payment by card, Mada, stc pay or Apple Pay

Or bank transfer

– The fees in the event of cancellation or modification of the order with a higher or lower value for orders paid on Tabby or Tamara

3٪ from order amount

– The fees in the case of retrieving the order paid on Tabby or Tamara are 3% of the order value

In addition to the return fees and shipping fees shown above

– Transfer fees from Al Rajhi Bank to various local banks (if any) are deducted from the amount transferred to the customer

–Non-exchangeable and returnable accessory is

( Mobile handles – dancing cactus – Apple headset accessories – magnetic car bases and installation rules equipped with places for cups – Dash Cam – vacuum cleaners – Wired and wireless headphones and speakers – earphones – covers of all kinds, including (which include keyboards – keyboards – bags (bags) and wallets – watch bracelets – scales of all kinds – generators – screens and televisions – Ring Light lighting stand – rechargeable batteries – lighting of all kinds and strong Fusion lamp with wireless charger + speaker – screen protections – PUBG buttons with their versions – gloves for PUBG game – Gamer F4 Falcon Video Game Controller – Mobile Bases and Holders for Cars (Wired and Wireless) – Old Game Console – VIP Service Cards And screen warranty cards – Car water pump Medical products with their inclusions available in the store incense burners of all kinds – and vegetable cutter 3 * 1 – rechargeable lighter – comfort pads – clipper file and electric nail polish )

– Tablets of all kinds, mobiles, refrigerator, car freezer, watches of all kinds, Mi tv stick, MI BOX and Xiaomi scooters of all kinds

And the Playstation and any products belonging to it are examined by the agent only and to retrieve them permanently, what has been unpacked (opened) must be the right of the factory and must be in the same original condition at the time of receipt

And there are no exchanges for it with other products

Knowing that the warranty is activated from the first day of receipt and is with the agent

– All Apple products are examined and settled by the agent only (Arab calculators) and to retrieve them permanently, their packaging must be opened right to the factory and must be in the same original condition at the time of receipt

And there are no exchanges for it with other products

Knowing that the warranty is activated from the first day of receipt and is with the agent

• All screens and televisions are checked and settled by the agent only and to retrieve them permanently, their packaging must not be opened for the factory and must be in the same original condition at the time of receipt

And there are no exchanges for it with other products

Knowing that the warranty is activated from the first day of receipt and is with the agent

The customer bears the full shipping fees

– Please note that the store is not responsible for any returned shipment to him and has not been replaced within 30 days from the date of communicating with the customer and informing him of the necessary procedures for replacement, and after this period, the customer is not entitled to claim the product

• Please note that refurbished products will be returned within

48 hours from the time of receipt and must be as received and without any damage to the carton of the product and the invoice that came with the order must be available

And the same return policy shown above will be applied to it

• Please note that the store has the right to cancel the order after informing the customer of a damage beyond the control of the store

Please note that the store is not responsible for any shipment returned to him for return and not in its original condition, and the customer was informed of the refusal to return, the customer has the right to claim his shipment within 30 days, after which the customer is not entitled to claim the product.